Videos are not playing

When trying to play a lesson the video player won't load the video

A video failing to load is usually a browser issue.

The fix is usually to clear the cookies on your browser and refresh your window.

See this article on how to clear your browser cookies: https://www.wikihow.com/Clear-Cache-and-Cookies

The large majority of the time video issues are browser-specific; for example, it may be that you have a plugin installed that is blocking the videos or your browser may not support the file type you are using.

Alternately: You can try using a different browser or an incognito window to see if the issue resolves it self.

If you are still having issues after trying the above resolutions, you can reach out to our support team for more help: help@watercolormaster.com